Rental Policies

Rental Policies

All rental charges are for a rental period of up to 48 hours, whether used or not, unless otherwise stated on the rental agreement. Please make your selection carefully. Refunds are not given for unused items.
Rental orders must be paid in full at the time of pick-up. Rental fees for orders to be delivered are due before the delivery date, unless prior arrangements are made. Late charges for rentals not returned on time are effective the day following the due date and are one-half the rental price for each day late.
Please return all rental equipment in its original condition. See “Cleaning Instructions” for specific cleaning requirements.
Reservation Deposit

A deposit of 50% of your total order will be taken on all rentals at the time of reservation. Deposits are non-refundable if the order is cancelled less than one week before the pick-up date. Please finalize your order one week prior to the pick-up date.
Security Deposit

A Visa or MasterCard is required as a security deposit on all rental orders. Responsibility for equipment remains with the lessor from the time of delivery or customer pick-up until the time the rental equipment is back in our possession. Please be sure that equipment is secure when not in use and kept away from water of any kind. The credit card on file will be charged a replacement fee for missing or damaged items. Receipts will be mailed to the address on the rental contract.
Delivery and Pick Up

Delivery service is available for your convenience. Please call for price information. Delivery is subject to availability and arrangements must be made a minimum of one week in advance. Charges are based on “driveway delivery”. Our personnel will neatly stack ALL ITEMS IN ONE CONVENIENT, SECURE LOCATION. We do not haul upstairs, downstairs or long distances.
Prior to pick-up, all china, glassware and food service equipment must be rinsed clean of all food and drinks and returned to their proper racks or containers. Linen must be refuse free and dry to prevent mildew and returned to the boxes or bags provided upon delivery. Tables and chairs must be stacked and assembled in the area where they were delivered, ready for pick-up. All items must be assembled in a single, secure location. Items not meeting these conditions are subject to additional fees.
Dance Floor Delivery and Pick Up
DANCE FLOOR DELIVERY & PICK-UP:  DELIVERY FEE IS BASED ON LOCATION AND AVAILABILITY.  THERE IS AN ADDITIONAL $50 SET-UP/TAKE DOWN FEE.  CUSTOMER PICK-UP AND SET-UP IS ALSO AN OPTION.  PLEASE NOTE:  IT IS EXTREMELY IMPORTANT THAT THE DANCE FLOOR IS KEPT AWAY FROM ANY WATER SOURCE AND OUT OF THE RAIN.  IF IT BEGINS TO RAIN AFTER DANCE FLOOR IS SET-UP, CUSTOMER IS RESPONSIBLE FOR TEARING IT DOWN AND STORING IT IN A DRY AREA.  RE-ASSEMBLY WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

Caterers and Event Coordinators who rent on behalf of a client will be charged directly for any necessary replacement costs. It is the responsibility of the caterer or event coordinator to be reimbursed by the client.
BY RENTING OUR EQUIPMENT, THE LESSOR AGREES TO THESE TERMS.  FAILURE TO RETURN RENTED EQUIPMENT IS CONSIDERED THEFT AND IS PUNISHABLE UNDER PENAL CODE 484 P.C.
Updated 2/6/13


CLEANING INSTRUCTIONS

Please use care and common sense when renting our equipment.
Carefully read all policies attached to your rental contract.

Items returned that do not meet the following requirements will be charged a cleaning fee as explained below. The Visa or MasterCard on file will be charged accordingly for any damaged or missing items and necessary cleaning fees.

TABLES: Remove tape used to secure covers and decoration to tables. Do not use staples, tacks or nails on tables.

CHAIRS: Wipe off any obvious dirt, mud, grass and any foreign material.

CHINA, GLASSWARE & FLATWARE: Rinse off all food products and return to the proper racks or containers provided.

ARCHES: Do not use staples, tacks or nails. Use tape, wire, pipe cleaners or string to secure decorations and remove before return.

CHAMPAGNE FOUNTAINS: Empty liquid and run warm water through the system and wipe dry. Use only clear liquids in the champagne fountain. DO NOT use any mix containing PULP.

PUNCH BOWLS, BEVERAGE CONTAINERS & COFFEE MAKERS: Empty liquid, rinse and wipe dry. CHAFERS, TRAYS & SERVING BOWLS: Remove food, wash and wipe dry.

CANDELABRAS: Clean off all wax. Drip-less candles are recommended. BBQ’S: Empty coals and ashes and clean grill. Lining the bottom with heavy duty foil is recommended for easy clean up.

LINEN: SEE LINEN POLICY FOR DETAILS.
CLEANING CHARGES: Cleaning charges will be billed at a rate of $30.00 per hour with a
minimum of $50.00. NO EXCEPTIONS. Please make sure that rental equipment is left in a secure area while not in use. Do not leave equipment out in the rain, near sprinklers or by water of any kind.

Thank you for your cooperation.

Updated: 3-3-10


LIQUOR OUTLET PARTY & WEDDING RENTALS
***UPDATED LINEN POLICY***

Every effort is made to ensure that our linens are sent out in excellent condition. If you notice a problem with your order, please contact us immediately so that we can make a note of the situation and do what we can to correct it. Otherwise, we will assume that everything is fine at the time of rental. If there is any resulting damage, replacement charges will be accessed accordingly. Rental prices ARE NOT deducted from the replacement charge. A copy of our replacement charges is available upon request.

All linens will be counted and inspected for damage upon return. Damage includes, but is not limited to, CANDLEWAX, BURNS, TEARS, CUTS, HOLES, MILDEW, INK or UNUSUAL STAINS and MISSING LINEN. Linen returned with wax damage and/or is heavily soiled and requires heavy stain treatment and washing more than one time will be charged a cleaning fee of 10% of the linen total.  Please do not launder the linen.  We are able to remove most stains, however IF LINEN IS DAMAGED DUE TO ANY OF THE ABOVE REASONS, YOU WILL BE CHARGED FOR REPLACEMENT.

BEFORE RETURNING LINEN, MAKE SURE IT IS REFUSE FREE. This means removing ALL FOOD, DECORATIONS, PAPER PRODUCTS, DRINKS and anything else used on the tables. To avoid mildew damage, make sure linens are DRY before placing them in the bins provided. Discard the plastic bags. Do not store them in the bottom of the bins. There is a $20.00 replacement fee for any bins not returned. Small linen orders can be neatly folded and returned in cardboard boxes.

DO NOT use plastic bags of any kind as they encourage mildew. Keep linens away from water. To avoid candle wax damage, do not place candles directly on linens. Use enclosed candle holders and/or drip-less or battery operated candles only.  Please do not iron creases in napkins as they cannot be removed. DO NOT STAPLE LINENS TO THE TABLE. DO NOT USE FIREWORKS OR SPARKLERS NEAR LINEN.
NOTE TO CATERERS AND EVENT COORDINATORS:  Caterers and Event Coordinators who rent on behalf of a client will be charged directly for any necessary replacement costs. It is then your responsibility to get reimbursed from your client.

We require a Visa or MasterCard as a security deposit. If we must charge for replacement/ damages, the credit card on file will be charged and receipts will be mailed to you. Linen will then be held for TWO WEEKS for pick-up. After two weeks, linens will be discarded. By renting our linen, you agree to these terms.

Updated 2/6/13